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Terms & Conditions

1. Introduction

This website Luxe Hour ( is operated by Luxe Hour Limited. Throughout the site, the terms “we”, “us” and “our” refer to the Luxe Hour Limited; “customer”, “visitor”, “buyer”, “you” and “your” refer to any legal entity visiting, purchasing or attempting to purchase from us.

By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any services.

Any new website pages, features or tools which are added to the current website shall also be subject to these terms and conditions. You can review the most current version of the terms and conditions at any time on this webpage. We reserve the right to update, change or replace any part of the Terms & Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to refuse any of our services to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, exploit or hack any portion of our website, content and elements on our website.

Luxe Hour Limited is a business based in New Zealand and this agreement is governed by the laws of New Zealand.


2. Products & Prices

Prices are in NZD dollars (NZD) and prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any of our products without notice at any time. We shall not be liable to you or to any third-party for any modifications, price change, suspension or discontinuance of the products we sell on our website.

3. Purchasing From Us

You are responsible for providing us with complete and accurate details when filling in your details during your purchase on our website. We may ask you to provide any additional information or confirm the details you provided to enable us to process your order.

Any order placed through this website is considered an offer by the customer to purchase the products. The acceptance of the offer (by us) will occur when the products you ordered are dispatched to you.


4. Order Rejection

We reserve the right to refuse any orders to anyone for any reason at any time. This may happen when the requested product is not available, an error occurs in the price of the product or fraud/exploit has been detected.

If we do reject your order, we will notify you (via email) of that rejection at the time you place the order or within a reasonable time frame (after you have submitted your order).


5. Delivery

We will only deliver products ordered through our website to a location where we provide delivery services. Please visit our Delivery page for more information. By using our website, you accept all our terms - our Delivery Policy is incorporated into these terms and conditions.


6. Fees & Charges

You agree to pay the purchase price of each product that is ordered. The purchase price of all products is shown on each of the product pages. Prices for the products can change from time to time and we reserve the right to update the prices, without providing any notice to you.

Once we have accepted your order (including shipping/tax charges if applicable), we will not change any prices that apply to the products in that particular order.


7. Returns, Refund & Damaged Items

Our Returns Policy is incorporated into these terms and conditions. For more information, please visit our Returns page.


8. Payment Methods

We offer multiple payment methods. You may pay the fees and charges for the accepted order using the following payment methods:

  • Credit Cards: Visa, Visa Debit, MasterCard

If your credit card payment declines or you are unable to complete the payment process, we may cancel your order. If you choose the credit card payment option, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card.

You must not pay or attempt to pay for products through any fraudulent means on our website.

 9. Termination

If you breach these terms and conditions (and on our other policy webpages), we may terminate and/or limit your access to and use of this site.

Our website, content and elements may not be available to you without any prior notice. For any orders that we have already accepted, they will not be affected unless the products that have been ordered are no longer available or we are prevented from supplying the products.

If that is the case, we will notify you via email and will refund you for those particular products.

10. Third-Party, Content, Programs & Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Certain content, products and services available by us may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

11. User Feedbacks & Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our website and services we provide. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and your accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12. Inaccuracies & Errors

Occasionally there may be information on our site or our other (social media) channel(s) that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, articles and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the website or our (social media) channels is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

13. Privacy Policy

Luxe Hour collects, hold, use and disclose your personal information in a respectful manner. Our Privacy Policy is incorporated into these terms and conditions. For more information, please visit our Privacy Policy page.

By using our website, you agree for us to collect, hold, use and disclose your personal information listed in our Privacy Policy page.

You may access your personal information by logging into your account, which you registered on our website.

14. Terms & Condition Changes

You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website for changes. Your continued use of or access to our website following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

15. Contact

If you have any questions, please send us an email to