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Privacy Policy

About Our Privacy Policy​

Luxe Hour (“Luxe Hour,” “we,” “us” or “our”) will process your personal data when you are visiting and using the services provided at or purchase products in our online store. We strive to be transparent in what we do with visitors’ and customers’ personal data and have therefore adopted this privacy policy. Below, you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. Luxe Hour is the data controller of any processing of your personal data.



Cookies are small pieces of data sent from a website and stored on a visitor's browser. They are typically used to keep track of settings you've selected and actions taken on a site.

To learn more about how to disable cookies, please visit:

However, if you disable cookies, your experience on our website may be limited. If you do not disable your cookies, you agree to us collecting and storing your personal information that cookies may contain.


Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your name, address, phone number, web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies”: explained above.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


What Personal Data Do We Process?

We collect personal data when you (1) purchase products, (2) sign up for news, invites and offers, (3) request support, (4) are browsing our website and (5) make an account (for our member's service). Such personal data will include your name, email address, password, telephone/mobile numbers, delivery address, payment details, IP address, behaviour on the website and other information that you voluntarily provide us.


Purpose, Legal Ground and Storage Period

We will use your personal data for the purposes, and on the legal grounds, as set out below. We will not use your personal data for any purpose that is incompatible with the below purposes.


How Do We Use Your Personal Information?

Our online store is powered by Shopify. To find out how Shopify uses and processes your personal information, please visit Also, we also use Google Analytics to help us understand how our customers use the website; you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:


1. Communicate & Support

When you send a message or request support through our website (using the contact form), we will process your personal data to be able to assist you with the relevant matter. This process is necessary for our performance of the contract with you, which more information can be found on our Terms & Conditions page.


2. Sharing Your Personal Information

Ben Bali will not disclose, sell (or rent) any of our customer's personal information (i.e. name, address, contact number, address, email, etc.) We share your Personal Information with third parties to help us use your Personal Information.

Lastly, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a cookie in your browser We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency." This currency-selection feature may not be featured at times due to bugs and inaccuracies.


3. Fraud Prevention

We will process your personal data/information for the purposes of carrying out risk analysis, fraud prevention and fraud/risk management. We do this for our legitimate interests to prevent fraud/risk and to handle risks effectively.


4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit:

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at


5. Checkout Reminder

If you provided your email address during the purchasing process but did not complete the final purchasing process, we may send you an email with a link to your shopping cart to remind you of your uncompleted purchase.


Your Rights & Duties

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via email:

Additionally, we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

You are responsible for the information you provide to us when: making an account with us or processing your order on our website. You may be responsible for the accidents caused by the incorrect information provided by you (e.g. email, address, name, etc.).


Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.